One of the major headaches when purchasing a POS System is whether you are going to get the support you need in case of software/hardware breakdowns. Read ahead to see what option we have to put your mind at rest.



1 Year Emergency Support Agreement

Paying the yearly fee for emergency support is not compulsory. However if you want the peace of mind, you can tie us down to support you within 24 hours of placing a call (Monday to Friday, Saturdays Exceptional). If you decide not to pay the yearly support agreement, we will still support you, however not necessarily within 24 hours.


Onsite Support

We do onsite support at an hourly charge. Rates will vary depending on whether you have paid the 1 year agreement or not.


Email Support

Email support is free for those who pay the 1 year support agreement. Email is usually the first line of support for problems which are not that urgent. You can also report bugs via email.


Phone Support

Usually we try to avoid support via telephone, however when necessary, we also do it.


Support Hours

Winter (October - May) Monday to Friday from 9:00am till 4:00pm
Summer (June - September) Monday to Friday from 9:00am till 3:00pm


What to do when you have a problem.

If you have a problem with iLabPOS which is urgent best is to call us on the numbers we provide you when you purchase the system. If you do not manage to get through, try the emergency number or send us an SMS/Email.