CREDIT NOTES


You can issue credit notes for your clients when goods are returned, or maybe even as a gift certificate.


Issuing a credit note when goods are returned

When goods are returned, there are 3 things which you need to do. The first thing to do is to arrange your stock to increase the amount of goods returned. The second is to make a negative amendment to your daily sales. The third is to somehow repay the client what is due back to him. When goods are returned, you need to issue a cash sale/invoice with negative quantities. This will fix all your accounts and stock takings automatically. This kind of sale is called a reverse invoice.
To issue a reverse invoice, simple start a new cash sale/invoice and enter the quantities of the goods returned in negative. This will result in a negative total. When you save the cash sale/invoice with a negative total, the system will ask you whether you want to issue a credit note for the client. Make sure that you enter the Client Details before trying to issuing a credit note.





Issuing an adhoc credit note

To issue an adhoc credit note, go to CLIENTS >> CREDIT NOTES. (Create the client first in the CLIENTS >> CLIENTS Screen if the client does not yet exist in your database). Then click on the + button, select the client and enter the value of the credit note. You may also wish to add some comments to the credit note. These comments will be printed on the credit note itself. You can use this module to issue credit notes also as gift certificates to your clients.





Redeeming a Credit Note
When a client redeems a credit note, go to SALE >> EXCHANGE CREDIT NOTE. Then enter the credit note number and click on check to see whether the credit note is valid. If it is valid, click on exchange to mark it as used. Then open a cash sale/invoice, enter the items that the client is buying and at the end choose the item which is called "CREDIT NOTE", as quantity enter "-1" and as selling price enter the value of the credit note.

If you do not already have an item called credit note, create one in your articles screen. This article should be exempt from VAT, and the selling price should be 0. For barcode and item description you can use "CREDITNOTE". See below on how this item is usually created.